TECH & TIP
DIGITEK is always doing our best to think ahead for customers
and create new value for your business.
DIGITEK, specialized in supporting smart factories
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1. Officially Certified PTC Platinum Partner
The highest grade of PTC.
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2. Officially Certified PTC Training Partner
Officially certified by PTC to operate a training center.
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3. Certified PTC Strategic Partner
A partner that has verified competence in PLM to be able to provide the same level of consulting service as PTC does.
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4. PTC TSP (PTC Technical Support Provider)
The PTC certification system bestowed upon only the accredited partners in maintenance/repair service and global technical support.
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5. PTC PSP (Windchill Preferred Service Provider)
The certification system bestowed upon only the accredited partners in Windchill sales, consulting, and technical support.
Product-related Services
- The latest releases of software automatically updated.
- Constant demonstration and introduction of enhancement.
Technical Support Service
- Prompt and accurate remote technical support.
- PTC Officially Certified DIGITEK Technical Support Center
* CAD: Mon~Fri 09:00~18:00 (080-3663-012)
* PLM: Mon~Fri 09:00~18:00 (080-3663-013) - Standard settings for Creo, free server transfer service.
- Providing solutions by reissuing the license, reissuing the Patch, and supporting technical and installation services in case of problems with products.
PTC E-Support Service
(Limited to customers with maintenance/repair agreement)
- Assigned engineers’ regular support.
- Convenient use of license.
* The license reissued automatically when transferring server, admin mode to modify information on the license, and sharing information about the new versions, etc. - PTC technical database shared (more than 25,000 documents).
- Separate technical support statement issued.
- Technical support requests recorded and tracked.
